Privacy Policy

Effective date: 22 December 2025

This Privacy Policy explains how TRIVA (True Investment Value) (“TRIVA”, “we”, “us”, “our”) collects, uses, shares, and protects personal information when you visit trivanow.com (the “Website”), contact us, or use our services.

TRIVA is a consultancy and advisory service business focussed on U.S. EB-5 residency-by-investment guidance and related case coordination. TRIVA provides advisory and coordination support, and legal advice is provided by qualified legal counsel. Where legal advice is required, clients may be referred to qualified legal counsel.

Who we are and how to contact us

Data Controller: TRIVA (True Investment Value)

Business locations:

• Washington, D.C., USA
• Dubai, UAE
• London, UK
• Istanbul, Türkiye

Contact (Privacy and Enquiries):

• Email: info@trivanow.com
• Phone and WhatsApp: +971 50 233 1920

Information we collect

Information you provide

When you fill out forms, request a consultation, or contact us by email, phone, or WhatsApp, you may provide:

• Name, email address, phone number
• Country of residence, preferred language (if shared)
• Enquiry details (goals, timelines, questions, preferences)

If you engage TRIVA for advisory services, you may also share additional information relevant to your request, which can include:

• Identification details (such as passport or ID details you choose to provide)
• Family details (if relevant to the case)
• Financial and investment-related information (including source-of-funds context, where needed)
• Documents and supporting information you upload or send to us

Information collected automatically

When you use the Website, we may collect:

• IP address, browser type, device type, operating system
• Pages viewed, time spent, clicks, referral source, and similar usage data
• Approximate location inferred from IP address (city or country level)

Cookies and similar technologies

We may use cookies and similar technologies to enable Website functionality, remember preferences, and measure performance. We may also use analytics tools to understand Website performance and improve user experience.

You can manage cookies through your browser settings. Blocking cookies may affect some Website features.

How we use your information

• Respond to your enquiry and communicate with you
• Schedule consultations and follow-ups
• Provide EB-5 advisory support, initial assessment, and case coordination
• Maintain internal records and manage the client relationship
• Improve the Website, user experience, and service quality
• Send service-related messages you request (for example, appointment confirmations)
• Send marketing communications where permitted by law and/or where you opt in (you can opt out at any time)
• Protect against fraud, misuse, and security issues
• Comply with legal and regulatory requirements

Legal basis for processing

Depending on your location and applicable law, we process personal information based on one or more of the following:

• Consent (for example, when you request contact or opt in to marketing)
• Contract or pre-contract steps (to provide requested services or take steps at your request)
• Legitimate interests (for example, responding to enquiries, improving services, securing systems)
• Legal obligation (where compliance and legal requirements apply)

How we share information

TRIVA treats personal information as confidential and uses it for the purposes described in this Privacy Policy. TRIVA shares personal information with approved service providers and professional partners where this supports the purposes described in this Privacy Policy.

Service providers

Trusted vendors that support our operations, such as:

• Website hosting and IT and security providers
• CRM, email, scheduling, and communications tools
• Analytics and performance tools

They are expected to protect your data and use it solely to provide services to TRIVA.

Professional partners

If you request it, or if it is needed to support the services you engage us for, we may share limited information with relevant professionals, such as:

• Immigration lawyers and legal advisers (where you choose to proceed or request coordination)
• EB-5 ecosystem stakeholders (such as project or regional centre contacts) where applicable to your request
• Other advisers you ask us to coordinate with

We share what is necessary for the purpose.

Legal and safety reasons

We may disclose information where law requires disclosure or where disclosure supports the protection of rights, safety, and security.

Business changes

If TRIVA is involved in a merger, acquisition, restructuring, or sale of assets, information may be transferred as part of that process, subject to appropriate safeguards.

International transfers

Because TRIVA operates across multiple locations and uses service providers that may store or process data in other jurisdictions, your personal information may be transferred internationally, including to the USA, UAE, UK, and Türkiye.

Where required by law, TRIVA uses appropriate safeguards for cross-border transfers, including contractual protections and security controls.

Data retention

We keep personal information for as long as necessary for:

• Responding to enquiries
• Delivering advisory services (if you engage TRIVA)
• Recordkeeping, compliance, dispute resolution, and enforcing agreements

Retention periods vary depending on the type of information, the purposes for which it is processed, and applicable legal requirements.

Security

We use reasonable technical and organisational measures designed to protect personal information against access outside authorised permissions, alteration, loss, misuse, or disclosure. Security depends on multiple factors, including evolving threats and third-party networks.

Your rights and choices

Depending on your location and applicable laws, you may have rights to:

• Access the personal information we hold about you
• Correct information that needs updating or correction
• Request deletion (in certain cases)
• Object to or restrict processing (in certain cases)
• Request data portability (where applicable)
• Withdraw consent at any time (where processing is based on consent)

You may also have the right to lodge a complaint with a relevant data protection authority in your jurisdiction.

To exercise these rights, contact info@trivanow.com.

Marketing preferences

If you receive marketing communications from TRIVA, you can opt out at any time by:

• Using the unsubscribe option (where available), or
• Emailing info@trivanow.com

Service-related messages (for example, replies to your enquiry) may still be sent when necessary.

WhatsApp and third-party links

If you contact us via WhatsApp or other third-party platforms, those platforms may process your information under their own privacy policies.

Our Website may include links to third-party websites. Third-party websites operate under their own privacy practices and terms, and you may wish to review them before sharing personal information.

Privacy policy for individuals below 18 years of age

Our services and Website are intended for adults. Our processes and Website design aim to minimise the collection of children’s personal information. If you believe a child has provided personal information to us, contact us so we can take appropriate steps.

Updates to this policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with a revised effective date.

Contact

For privacy questions or requests:

• Email: info@trivanow.com
• Phone and WhatsApp: +971 50 233 1920